WORST AND PATHETIC SERVICE

Worst service ever from Standardbank!! I got a personal loan plus a credit card with them. Never had any payment problems whatsoever. I got retrenched so I went in and submitted all my forms for my insurance to kick in (YES THE INSURANCE IS OPTIONAL). Got confirmation that the insurance was in place and that it covered my loan and credit card. First month Debit order went off, after numerous attempts to get hold of standardbank, phone calls and emails that fell on death ears, a call centre consultant came back to me telling me no documentation is under my profile. So I submitted it again. Trying to phone the consultant Rosann and management Devon in the Shelly Beach branch, with absolutely no luck - landlines are just ringing as if no one works there. Emails are going through but no response. After numerous days of attempts the consultant eventually contacted me assuring me that it's all in order and wouldn't happen again. And guess what the second month now. Debit order went off AGAIN.. I am considering going to the ombudsman of banking. As I'm claiming UIF and all my documents are in place yet they are literally getting paid double now taking the food out of my family's mouth.