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Mangoyi M

1 reviews | Active since Sept 2017

11 Sept 2017, 18:07

Worst and Costly solution to basic information

I spoke to two Standard Bank Parow, CPT consultants and they both told me that in order to retrieve my account information from 5 years back , I would have to pay R50 per month.

This solution they are offering will cost me +/- R2400.

All I need to know is the dates and deposit amounts I made to 4 specif accounts, all done on my internet banking. I would do it myself by the system only goes back 12 months.

Me having to pay so much for this kind of information is daunting.

I need the information to verify my rates payments towards my bond rates. Why is it so hard and expensive?

0
Replies (2)
Standard Bank
Standard Bank's reply12 Sept 2017, 03:48
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Clint Chetty

Complaint Resolution Centre
***
*** (fax)
***

Best regards,

Standard Bank
Standard Bank's reply14 Sept 2017, 11:37
Official

Dear Mangoyi Moretlwe

Thank you for posting your comments.

An email was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me..

Kind regards

Clint Petersen

Complaint Resolution Centre

***

Best regards,