Worst After Sales Service Ever!!!!

I have a very big problem with Standard Bank for such a big bank their communication sucks!!! Firstly they handed over my credit card without my knowledge 1. I knew my account was in arrears 2. I didn’t know by how much as well I had not been receiving my statements. After having my account handed and after paying them off their Attorneys promised a paid up letter they never sent it to me and I was told to contact Standard Bank. A lady tried to contact me bit their lines were bad no message was sent to me to call them back or who to ask for. No one has called me back. I have no idea what the standing of my account is. I am never ever doing business with that Bank. Someone please send me details of my account and any charges that have accumulated should be written off I have not received a statement I’m over a year.