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Nishal A

1 reviews | Active since Mar 2017

08 Mar 2017, 13:49

WORST ACCOUNT EVER TO BE OPENED

<p>1) Drivers have to wait 14 days for their money to reflect in the account, and this is even after all supporting documents have been submitted.</p> <p>2) You have to always email proof of payment, although the money is transferred into a specific account with a reference number.</p> <p>3) They keep your money that long so that interest can be earned for them.</p> <p>4) When you call the Mukuru call centre they take all our details but do not get back to us.</p> <p>5) Emails to Mukuru support centre does not get considered , we just get an email back from them with a reference number, but no one contacts us and neither does the money reflect in accounts, it takes weeks to get sorted out.</p> <p>TERRIBLE!!!!!!! TERRIBLE!!!!!!!!! TERRIBLE!!!!!!!!!!! WILL NOT RECOMMEND THIS ACCOUNT TO ANYONE!!!!!!!!</p>

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Replies (1)
Standard Bank
Standard Bank's reply09 Mar 2017, 08:34
Official

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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