RW
Ray W
1 reviews | Active since Jul 2011
02 Feb 2025, 16:43
Worsening service subsequent to my income diminishing as a pensioner.
TERRIBLE SERVICE LATELY! They decline transactions on the shop's machine, but take the money off your account. THE LAST MONEY THIS PENSIONER HAD UNTIL PAYDAY! THEN they charge you declined charges for every attempt to try pay with money that you know should be in the account! Seems like a very nasty way to make money from people who don't have. My cell phone number *** IF YOU WANT TO FIX THIS, WHICH I SOMEHOW DOUBT, because you only seem to be good for people who have lots of money. Total *****ulent charges for declining 5 times for money THAT WAS IN MY ACCOUNT= 5 x R8.50 =R42.50. PLEASE REPAY THIS, AS THE FAULT IS YOURS! Subsequently you put the money back, however the declined charges are still not in my account. This on a so-called PRESTIGE ACCOUNT, which is NOT cheap!
Helpful (0)
Replies (17)0
Replies (17)
Standard Bank's replyOfficial
02 Feb 2025, 16:45Dear Ray
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Feb 2025, 16:45
Official
Dear Ray
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
RW
Ray W's updateReviewer Update
02 Feb 2025, 16:55I got an email saying that Standard Bank rep****, but don't see it here. Don't bother, I can guess what it is. Allow me to save you the trouble. You are going to say:
"Dear Ray
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team"
This is a meaningless automatic response that I cannot imagine doing anything but further irritating anyone angry enough to complain here.
What type of uneducated dork figured out that this was the way to go?
"Dear Ray
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team"
This is a meaningless automatic response that I cannot imagine doing anything but further irritating anyone angry enough to complain here.
What type of uneducated dork figured out that this was the way to go?
RW
Ray W's update02 Feb 2025, 16:55
Reviewer Update
I got an email saying that Standard Bank rep****, but don't see it here. Don't bother, I can guess what it is. Allow me to save you the trouble. You are going to say:
"Dear Ray
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team"
This is a meaningless automatic response that I cannot imagine doing anything but further irritating anyone angry enough to complain here.
What type of uneducated dork figured out that this was the way to go?
"Dear Ray
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team"
This is a meaningless automatic response that I cannot imagine doing anything but further irritating anyone angry enough to complain here.
What type of uneducated dork figured out that this was the way to go?
Standard Bank's replyOfficial
03 Feb 2025, 07:07The matter is being treated as a priority and our team is ensuring that it is resolved timeously. We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Feb 2025, 07:07
Official
The matter is being treated as a priority and our team is ensuring that it is resolved timeously. We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
Kindest regards,
Standard Bank Hello Peter Team
***
RW
Ray W's updateReviewer Update
03 Feb 2025, 11:50Well, unsurprisingly your "priority" does not include within the first 4 business hours. Not very impressive, considering the matter is very simple. I can only assume a complex matter must take months.
RW
Ray W's update03 Feb 2025, 11:50
Reviewer Update
Well, unsurprisingly your "priority" does not include within the first 4 business hours. Not very impressive, considering the matter is very simple. I can only assume a complex matter must take months.
Standard Bank's replyOfficial
03 Feb 2025, 11:56Good day Ray,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Feb 2025, 11:56
Official
Good day Ray,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
RW
Ray W's updateReviewer Update
03 Feb 2025, 20:5424 hours later and no resolution. LOL. So much for "priority"... Interestingly one of the email responses was from a Standard Bank division named "Segment Banking"....which would probably put me in the "poor pensioner" category, I can only imagine. Hence the long delay in resolution.
RW
Ray W's update03 Feb 2025, 20:54
Reviewer Update
24 hours later and no resolution. LOL. So much for "priority"... Interestingly one of the email responses was from a Standard Bank division named "Segment Banking"....which would probably put me in the "poor pensioner" category, I can only imagine. Hence the long delay in resolution.
Standard Bank's replyOfficial
04 Feb 2025, 07:49Thank you for reaching out to us. The matter is currently being treated as a priority. We will revert with feedback as soon as a conclusion has been reached. We value and appreciate your patience and understanding.
Kind Regards,
Standard Bank Hello Peter Team
***
Kind Regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Feb 2025, 07:49
Official
Thank you for reaching out to us. The matter is currently being treated as a priority. We will revert with feedback as soon as a conclusion has been reached. We value and appreciate your patience and understanding.
Kind Regards,
Standard Bank Hello Peter Team
***
Kind Regards,
Standard Bank Hello Peter Team
***
RW
Ray W's updateReviewer Update
04 Feb 2025, 23:49Despite a call from someone at Standard Bank, and a promise to reverse the R42.50 erroneously deducted, that has not been done.
Also was sent a pdf to fill in, which cannot be filled in on a phone with no pdf editor, and was told that I can go fill in a form at the bank. The trip would cost about as much as the amount the bank declined, but still deducted from my account.
My opinion that this is a bank only for those with money has not changed at all, despite paying the fees for a so-called Platinum account.
Also was sent a pdf to fill in, which cannot be filled in on a phone with no pdf editor, and was told that I can go fill in a form at the bank. The trip would cost about as much as the amount the bank declined, but still deducted from my account.
My opinion that this is a bank only for those with money has not changed at all, despite paying the fees for a so-called Platinum account.
RW
Ray W's update04 Feb 2025, 23:49
Reviewer Update
Despite a call from someone at Standard Bank, and a promise to reverse the R42.50 erroneously deducted, that has not been done.
Also was sent a pdf to fill in, which cannot be filled in on a phone with no pdf editor, and was told that I can go fill in a form at the bank. The trip would cost about as much as the amount the bank declined, but still deducted from my account.
My opinion that this is a bank only for those with money has not changed at all, despite paying the fees for a so-called Platinum account.
Also was sent a pdf to fill in, which cannot be filled in on a phone with no pdf editor, and was told that I can go fill in a form at the bank. The trip would cost about as much as the amount the bank declined, but still deducted from my account.
My opinion that this is a bank only for those with money has not changed at all, despite paying the fees for a so-called Platinum account.
Standard Bank's replyOfficial
05 Feb 2025, 09:03Good day Ray,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Feb 2025, 09:03
Official
Good day Ray,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
RW
Ray W's updateReviewer Update
05 Feb 2025, 10:39Now I'm told the incorrect charges will be refunded on the 7th only. Strange delays in correcting their mistakes, particularly in this age of instant electronic transactions...
Furthermore I was given an option which sounds very much like ********* to me. They can "mark the transaction as *****" meaning I would be "without a card for 5 to 7 working days", and refund me. Probably after a few weeks of "investigation", in my opinion.
Furthermore I was given an option which sounds very much like ********* to me. They can "mark the transaction as *****" meaning I would be "without a card for 5 to 7 working days", and refund me. Probably after a few weeks of "investigation", in my opinion.
RW
Ray W's update05 Feb 2025, 10:39
Reviewer Update
Now I'm told the incorrect charges will be refunded on the 7th only. Strange delays in correcting their mistakes, particularly in this age of instant electronic transactions...
Furthermore I was given an option which sounds very much like ********* to me. They can "mark the transaction as *****" meaning I would be "without a card for 5 to 7 working days", and refund me. Probably after a few weeks of "investigation", in my opinion.
Furthermore I was given an option which sounds very much like ********* to me. They can "mark the transaction as *****" meaning I would be "without a card for 5 to 7 working days", and refund me. Probably after a few weeks of "investigation", in my opinion.
RW
Ray W's updateReviewer Update
05 Feb 2025, 10:41Sounds like b l a c k mail to me. "We will fix it, but you can't use your account for 5 to 7 days"
RW
Ray W's update05 Feb 2025, 10:41
Reviewer Update
Sounds like b l a c k mail to me. "We will fix it, but you can't use your account for 5 to 7 days"
Standard Bank's replyOfficial
05 Feb 2025, 12:18Dear Ray
Our team will be in touch , please be on the look out further further feedback.
Thank you
Kind regards
Standard Bank Help Centre
***
Our team will be in touch , please be on the look out further further feedback.
Thank you
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply05 Feb 2025, 12:18
Official
Dear Ray
Our team will be in touch , please be on the look out further further feedback.
Thank you
Kind regards
Standard Bank Help Centre
***
Our team will be in touch , please be on the look out further further feedback.
Thank you
Kind regards
Standard Bank Help Centre
***
RW
Ray W's updateReviewer Update
14 Feb 2025, 14:53They send me a form to complete, as a pdf, and mark the query as closed, and then their system won't accept the returned completed pdf
RW
Ray W's update14 Feb 2025, 14:53
Reviewer Update
They send me a form to complete, as a pdf, and mark the query as closed, and then their system won't accept the returned completed pdf
Standard Bank's replyOfficial
15 Feb 2025, 08:31Good day Ray,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply15 Feb 2025, 08:31
Official
Good day Ray,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
RW
Ray W's updateReviewer Update
22 Feb 2025, 15:27A week later, but no response.....
RW
Ray W's update22 Feb 2025, 15:27
Reviewer Update
A week later, but no response.....
RW
Ray W's updateReviewer Update
05 Mar 2025, 23:5011 more days, and nothing.
RW
Ray W's update05 Mar 2025, 23:50
Reviewer Update
11 more days, and nothing.
Standard Bank's replyOfficial
06 Mar 2025, 11:27Dear Ray
We will follow up with our team and we will be in touch.
Sorry for the delay.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
We will follow up with our team and we will be in touch.
Sorry for the delay.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Mar 2025, 11:27
Official
Dear Ray
We will follow up with our team and we will be in touch.
Sorry for the delay.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
We will follow up with our team and we will be in touch.
Sorry for the delay.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***