Worse ****tty service ever !!!!!

I called in today to query a transaction from Uber Eats that was debited today on my account but that payment was paid for on 08/06/2024. i was told that Uber Eats merchant only banked the funds today and there were insufficient funds in my account which put my account in a negative balance. I enquired with the consultant how possible is on 8/06/2024 the payment went off and I received an sms that uber eats has taken you money and this is the balance after the payment was made, the consultants could not answer my ask and kept telling me uber eats reserved the funds only banked today, I asked what happened to the funds that were taken on Saturday because my balance reduced after the payment to uber eats, they are failing to answer that question. This is my first worst experience with Standard Bank and they are failing to answer my question. I will close this bank!!!