Worse than the worse

Everyone says go to Capitec and you think no lets go with Standard Bank and everyone looks at you and says I told you so!!! Have not had a positive experience since I opened this account. Sindi who is my banker is so dissapointing to say the least. She calls then promises to return my call but never does. Or she calls at a time we have not agreed on. There's so many unresolved issues on my account. 1) Ucount fees are being deducted from my account, yet I'm yet to receive my 5000 welcome rewards. 2) My pins are different for swiping and doing withdrawals. 3) According to the promotion, for the first 3 months no monthly fees, yet I got charged a fee last month and will probably this month as well. 4) my statements are being emailed to my work address, yet I've instructed it to go to the account I stated when I signed up. So many things unresolved and it feels like I made such a mistake changing from FNB to Std Bank thinking it would be better, but in all honesty, you guys are 100% worse