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Pule M

1 reviews | Active since Aug 2016

30 Aug 2016, 08:02

WORSE SERVICE REGARDING RECALL - BUSINESS ACCOUNT

<p>I have submitted my recall document on the 22 August 2016 at Midrand(Sanridge Service Centre) for my business and till this day i havent receive any feedback whatsoever. I then tried calling RECALL department last week Friday 26 August 2016, the phone just ring and ring and ring no one was picking up the phone.</p> <p> </p> <p>I then called yesterday 29 August 2016 and pleaded with the person to transfere me to someone who can assist me after i have explain my frustration to him, however after i was trafered to business department i was requested a ref number which was not given to me upon completeing the RECALL form. This is so frustrating in so many ways...this prolonging of standard bank will eventual lead to no result considering the amount which needs to be recalled.</p> <p> </p> <p>I am not happy with the service that i have received thus far from Standard Bank...this is so unbecoming in so many ways.</p>

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Replies (4)
Standard Bank
Standard Bank's reply30 Aug 2016, 13:24
Official

Good day Pule Matthews Mogorosi

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply30 Aug 2016, 13:24
Official

Good day Pule Matthews Mogorosi

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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********** (fax)

**********

Standard Bank
Standard Bank's reply31 Aug 2016, 08:41
Official

Good day Pule Matthews Mogorosi

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

********** (fax)

**********

Standard Bank
Standard Bank's reply09 Sept 2016, 11:22
Official

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today 09 September 2016.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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