Worse service !!! no response - No answers - Nothing being done !!!!

I sold my house it had a shortfall , now I paid it up in full , received my paid up letter last year - Now I am being sent from pillar to post just to update my ITC - I have had enough of sending emails while the process of updating my ITC is so easy - Trying to email and call patricia and she is not available - People are forever giving incorrect or no information at all , no one is trying to help at all , now I need this to be done as there is a job on the line !!!! I cannot wait forever... I need trails of if anything at all is being done - I NEED HELP HERE !!! twitter is even quite !!!!! NO ONE CARES