WORSE SERVICE FROM STD BANK SA

The service one gets from standard bank SA is far from even average. Took half a day to visit a brand to submit documents required to increase my overdraft and when called a week later they imp**** that i did not visit the branch or else they would have been a record, after 30min on the phone with the lady,i was then told to hold on they will check if my documents was at the ***** department, and guess what..it miraculously appear there,in addition to this,i was told a series of security questions was supposed to be asked to me which wasn't ,this is at the time of me visiting the branch, i suspected negligence and the call center agent in turn asked me to define negligence. The phone call could have ended 5min after it begun if they had checked the ***** department but according to the consultant on the phone she went above and beyond to assist ,so why not go above and beyond all the time,yet i was on the verg of leaving work for a half day,loose pay these hours just to prove that i indeed visted the branch..now if i as a consumer was not taken through the proper process when accessing my account on purpose and then nobody knowing which department my documents reached and no notes made for the next person handling my account to resume from then i clearly do not know negligence. I pay almost 400 in bank charges which includes my monthly charge of 210 ,but i would nva recommend that any1 opens a standard bank account, they try and confuse u with corporate words and justify thier actions .its simple.we pay a fee and expect a service in return..its unfortunate that i have alot of current transactions on this account or else it would he closed along time ago this happened at standard bank trade route mall and today when i called the call center..if there is a easier way to move my bank,please can somebody advise me how to do so. My contact is ***