Worse service from Standard bank

Item: Standard Bank
Rating: 1
Author: Thembile K

Worse service from Standard bank I app**** for a readvanced on my standard bank home loan acct APP *** on the 25th Nov 2020 and the consultant told me it will take 3 days. Since then ive been calling to find the status of my application and everytime i call the status is still awaiting to be worked on. I was service by Thamsanqa Menqe a sales consultant. Other consultants keep escalating to him and his team leader to call me back but still no response. How can an application takes so long to process and not a single communication with even from an SMS.

This is really the worse and very bad service to a customer that I have received from Standard bank.

Regards, Thembile

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Replies (1)

Standard Bank's replyOfficial

20 Jan 2021, 16:38

Dear Thembile

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank's reply20 Jan 2021, 16:38

Official