worse service ever! Teller couldn't care less

(standard bank - Anton Lambede)

i don't even know were start, this has got to be one of the worse customer experiences i have ever encounted in my life especially at a Bank and such a big bank like standard bank.

myself and my partner went into the bank at 11am to cash in a cheque, first problem only 2 tellers were open, one was working and taking customer after the customer, The second Teller was counting her money in her till , about 3 bundles of R100 notes (visibly for everyone to see ) ,

when the second teller was done, she then remembered that the queue was pilling up, she started helping out, our turn came up and we proceeded to her, when we got there she says ''ooh you guys are cashing a cheque? , sorry please wait for the 1st teller to assist you guys'' so we went back to the queue and waited for the man, mind you we had gotten there at 11am , it was now 12pm (lunch time).

The first teller was busy with the another customer, verifying their cheque, second teller decides to call us back again, suddenly she can help us now...

we go to her again, she takes the cheque and does the necessary checks, takes down the numbers of the people she needed to call to confirm the cheque, she tells us to go have a seat as they still need to call and confirm (which was fine because they have to check)

she comes back and calls us back says, they cannot get a hold of any of the people who sign the cheque they all in a meeting, we ask her okay so what must we do, she says ''i don't know, there take your cheque'' and then hands over the cheque to us back, i was like ooohhh okay...wow, as i was there i called one of the people and they answered and said, no one had called them, so i go back to the teller and she is like???? and she then asked who i called i told her and she checked the numbers she had taken down only to see that she had taken the number incorrectly,

no apology nothing!!!!!!!!!!!!!!!, she hands over the cheque to her supervisor to check and call again, we are now like okay... nothing is being said...

she tells us to wait aside, we do and the supervisor comes back with the cheque and says its been confirmed, instead of the teller assisting us, she takes out her bundles again of cash and starts counting her cash in her till again,

bundle after bundle (we are just standing there) counting all her money in full view of all the customers , and packing it in her till as we waiting infront of her!,

after some time about 20 min later she then takes the cheque and looks at the amount and gives us our money. All the checks were done we waited and watched her counting her own bank till money, only to give us money from her float!, she didn't apologize for her ****py service and making us wait for nothing!

her attitude, she was more worried about getting a customers number!, she was not even wearing her name badge she was just Teller 4!, when i went to one of the service consultants to ask her as to where i can complain she dismissed me and said there was no book for complaints and i asked her so where do i complain she said she doesn't know!

please can standard bank automate atms to cash cheques and do all types of deposits as the ''warm bodies'' in the banks are tired and when you need them to assist you its like you are worrying them...i have never spent more than an 1 hour at a bank , the line was just piling up and piling up.

i was so disappointed , i have my sister who is a private banker at standard bank, she goes all out for her customers, a brother in law who is a business banker at standard bank and again goes all out, there was no customer service at Anton lambede at the till points all the customers were complaining because the queue was not moving at all.

regards Dumani Shezi