Worse service ever, regretting it

<p>On the 4th of Martch went to sandton city branch to apply for a loan to put a wall and gate at my house as they approved my home loan. After waiting for a while, I was assisted by Irene (i think that her name).. she did everything (so i thought ) and told me that employment will be confirmed by the 7th. So on the 9th I got a call that employment is confirmed and loan is approved but not sure which acc to pay it too.. I advised that i did confirm my banking details as per the statement. I was told to visit the nearest std bank branch, go to enquiries and ask them to release the money. I went to protea glen, after waiting in the enquiries Q, I was told to sales people can assist. I moved to the sales people and first thing I was told that there was no loan application on system. I just sat there staring at the sales lady, she repeated it.. I told her the application was done and i was told to come to the nearest branch to them to release the money. After checking again, she found the application and she told me she is unable to release the money only the person who did the loan can do it. My first question was, what was the point of going to the neareat branch if it can't be done. She just said the person who called me is wrong. She can only send an e-mail to the sandton City branch for them to relelase it. She told me that the person who did the application was supposed to release the money, which was not done. So literally waited the whole week for this loan application to be done. I don't even know what is going on at this point. So DISAPPOINTED and FULLY REGRET IT.</p>