TP
Tasneem Petrus-Barnes
1 reviews | Active since Oct 2013
03 May 2023, 11:01
Worse service ever
My husband app**** for a credit card last week already and was told to go to a branch last week. He again went today and because he selected something incorrectly, he now needs to wait again. Can the consultant not call the new applications department and tell them it was incorrectly done! How long does it take for a simple credit card. It costs money to go to the branch everytime!
Helpful (0)
Replies (17)0
Replies (17)
Standard Bank's replyOfficial
03 May 2023, 11:13Hi Tasneem
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply03 May 2023, 11:13
Official
Hi Tasneem
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
TP
Tasneem Petrus-Barnes's updateReviewer Update
03 May 2023, 14:54Please contact him on *** urgently. His name is Shounlee Barnes
TP
Tasneem Petrus-Barnes's update03 May 2023, 14:54
Reviewer Update
Please contact him on *** urgently. His name is Shounlee Barnes
Standard Bank's replyOfficial
03 May 2023, 15:02Good Day Tasneeem
Thank you for the details.
Our consultants will be in touch.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for the details.
Our consultants will be in touch.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply03 May 2023, 15:02
Official
Good Day Tasneeem
Thank you for the details.
Our consultants will be in touch.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for the details.
Our consultants will be in touch.
Kind Regards
Standard Bank Hello Peter Team
***
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Tasneem Petrus-Barnes's updateReviewer Update
04 May 2023, 09:42Good day
Still no call or reply almost 24hrs later! Pathetic Service!
Still no call or reply almost 24hrs later! Pathetic Service!
TP
Tasneem Petrus-Barnes's update04 May 2023, 09:42
Reviewer Update
Good day
Still no call or reply almost 24hrs later! Pathetic Service!
Still no call or reply almost 24hrs later! Pathetic Service!
Standard Bank's replyOfficial
04 May 2023, 10:08Hi Tasneem
Thank you for getting back to us. We will follow up and get back to you.
Regards
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for getting back to us. We will follow up and get back to you.
Regards
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply04 May 2023, 10:08
Official
Hi Tasneem
Thank you for getting back to us. We will follow up and get back to you.
Regards
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for getting back to us. We will follow up and get back to you.
Regards
Kind Regards
Standard Bank Hello Peter Team
***
TP
Tasneem Petrus-Barnes's updateReviewer Update
04 May 2023, 14:42Again, no feedback. We went to the branch again and were told that the lady would call him once the error is cleared. What happened was he selected Public Official because he works for Parliament of the Republic of South Africa and was informed that it is for members in authority. It was then rectified and now he waits. She doesn't even have the decency to call and say that it's not cleared as yet. A whole week of nothing! All our business is with standard bank. If it was up to me I would move it somewhere else like I did mine! I am disgusted and frustrated at the level of service given thus far!
TP
Tasneem Petrus-Barnes's update04 May 2023, 14:42
Reviewer Update
Again, no feedback. We went to the branch again and were told that the lady would call him once the error is cleared. What happened was he selected Public Official because he works for Parliament of the Republic of South Africa and was informed that it is for members in authority. It was then rectified and now he waits. She doesn't even have the decency to call and say that it's not cleared as yet. A whole week of nothing! All our business is with standard bank. If it was up to me I would move it somewhere else like I did mine! I am disgusted and frustrated at the level of service given thus far!
Standard Bank's replyOfficial
04 May 2023, 15:00Good day Tasneem
Thank you for writing back to us.
We will follow up with our team.
We will be in touch with further feedback.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for writing back to us.
We will follow up with our team.
We will be in touch with further feedback.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply04 May 2023, 15:00
Official
Good day Tasneem
Thank you for writing back to us.
We will follow up with our team.
We will be in touch with further feedback.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for writing back to us.
We will follow up with our team.
We will be in touch with further feedback.
Kind Regards
Standard Bank Hello Peter Team
***
TP
Tasneem Petrus-Barnes's updateReviewer Update
04 May 2023, 15:03This is simply not good enough anymore. There is no sense of urgency from your side. Both your complaints and branch share absolute disregard for your client.
TP
Tasneem Petrus-Barnes's update04 May 2023, 15:03
Reviewer Update
This is simply not good enough anymore. There is no sense of urgency from your side. Both your complaints and branch share absolute disregard for your client.
Standard Bank's replyOfficial
04 May 2023, 15:20Good day Tasneem
We have requested our team to urgently contact you.
Please be on the look out for our call.
We will be in touch.
Kind Regards
Standard Bank Hello Peter Team
***
We have requested our team to urgently contact you.
Please be on the look out for our call.
We will be in touch.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply04 May 2023, 15:20
Official
Good day Tasneem
We have requested our team to urgently contact you.
Please be on the look out for our call.
We will be in touch.
Kind Regards
Standard Bank Hello Peter Team
***
We have requested our team to urgently contact you.
Please be on the look out for our call.
We will be in touch.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
05 May 2023, 14:13Hi Tasneem
We hope you're well.
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you. Please let us know when we can reach out to you at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team
Standard Bank's reply05 May 2023, 14:13
Official
Hi Tasneem
We hope you're well.
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you. Please let us know when we can reach out to you at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team
TP
Tasneem Petrus-Barnes's updateReviewer Update
05 May 2023, 14:15Strange he is available now.
TP
Tasneem Petrus-Barnes's update05 May 2023, 14:15
Reviewer Update
Strange he is available now.
TP
Tasneem Petrus-Barnes's updateReviewer Update
05 May 2023, 14:17The number is ***
TP
Tasneem Petrus-Barnes's update05 May 2023, 14:17
Reviewer Update
The number is ***
Standard Bank's replyOfficial
05 May 2023, 14:22Hi Tasneem
Please note that we are calling the same number but no answer since yesterday.
Kind Regards
Standard Bank Hello Peter Team
***
Please note that we are calling the same number but no answer since yesterday.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply05 May 2023, 14:22
Official
Hi Tasneem
Please note that we are calling the same number but no answer since yesterday.
Kind Regards
Standard Bank Hello Peter Team
***
Please note that we are calling the same number but no answer since yesterday.
Kind Regards
Standard Bank Hello Peter Team
***
TP
Tasneem Petrus-Barnes's updateReviewer Update
05 May 2023, 14:24His been waiting on your call. His waiting now!
TP
Tasneem Petrus-Barnes's update05 May 2023, 14:24
Reviewer Update
His been waiting on your call. His waiting now!
TP
Tasneem Petrus-Barnes's updateReviewer Update
05 May 2023, 14:28They called him now. Thank you
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Tasneem Petrus-Barnes's update05 May 2023, 14:28
Reviewer Update
They called him now. Thank you
Standard Bank's replyOfficial
05 May 2023, 14:37Hi Tasneem
You're welcome.
Kind Regards
Standard Bank Hello Peter Team
***
You're welcome.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply05 May 2023, 14:37
Official
Hi Tasneem
You're welcome.
Kind Regards
Standard Bank Hello Peter Team
***
You're welcome.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
08 May 2023, 15:16Hi Tasneem
Thank you for taking our call.
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Thank you for taking our call.
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply08 May 2023, 15:16
Official
Hi Tasneem
Thank you for taking our call.
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Thank you for taking our call.
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team