Worse service ever

Good day.

Standard bank for me is the most horrible bank or financial institution I've ever seen and heard of. On the 10th of February 2025, I was involved in a car accident on my way back home (Pta) from Polokwane which resulted in the car being written off, post evaluation that took a week with King Price Insurance. It took the insurance who's equally useless a month to finalise the assessment and me be advised of my verdict which finally happened on the 10th of March 2025.

The following day ****h) I was called by some some company offering to purchase my car as was, which I considered but made my own offer (tentatively) that they accepted right away, subject to confirmation of settlement fee Vs value of the vehicle, etc. I'd say from the 12th March to date (14/04/25) I've been waiting for Std bank to give me a settlement letter, and finalise an evaluation of the asset to enable me to sell the car.

At first I was told that the matter was misdirected and placed or addressed in a wrong business unit within the bank which took a week plus to establish and correct. As things stand its being 2-3 weeks that I get told one and the same thing, there's no way to evaluate the car in Polokwane, which has been raising one major question, what am I supposed to do with that useless information as a client? Why do I get dragged in their inefficiencies and lack of customer care, which I haven't been rep**** to. I asked as to who'd be liable for storage costs and does anyone think how I feel both emotionally, financially and otherwise whilst they're taking their own time and don't communicate to me adequately? I've paid two installments whilst I'm car less which they argue that it becomes my responsibility until they finish whatever it is that takes decades.

If an evaluator cannot be found in a bigger city like Polokwane , what more in Kuruman, or any rural town? Such a horrible service from a National Bank and how things move this transaction won't be finalised by month end April which means yet another payment of a vehicle in vain. No one thinks of how this affects me. I'm so ****ed to say the least.