bB
bonverzen B

1 reviews | Active since May 2017

26 Aug 2019, 11:47

Worse service ever

I wrote here on the 22nd of August, I had so much hope when I received the response here that someone will call or action my frustration but yo nothing at all. Today 26 August, I took a leap of faith and called, I was taken from pillar to post, I have lost hope with the bank honestly. They give you call centre number even if you tell them, you were communicating with the VAFAdmin, they assured me no its their number. These are the numbers I called *** and ***. All these numbers could not help as their are call centre numbers.

So if you get an email from VAF Admin saying they have received your application but when you call there is nothing on the system. Can someone please explain that to me please.

All I want to know is the status of my application.

So the auto replies we get there, are those systems generated just for us to keep quiet or do any person get proper responses from them or get their queries resolved?

What happened to Standard Bank? What happened to Standard Bank?

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Replies (3)
Standard Bank
Standard Bank's reply26 Aug 2019, 21:27
Official
Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
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bB
bonverzen B's update27 Aug 2019, 13:03
Reviewer Update
Thank you so much to Victoria from Standard Bank VAF Admin division for getting back to me and resolving my issue. I appreciated the fact that she was apologetic for the delay and frustrations this caused me and that she was able to help resolve this.
Standard Bank
Standard Bank's reply29 Aug 2019, 09:59
Official
Dear Boni M

Thank you once again for posting your comments.

We are terribly sorry for delay from the bank and we are glad that the matter has been now been resolved with you.

Kind regards

Complaint Resolution Centre
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