Worse service ever

I waited outside from 14h45 on the Q till it was my turn to come inside,I get to the help desk where they register your name and surname together with your cellphone,then be told to sit by then it was 15h20 4 guys that were behind me gets help mind you its now 15h50 then I call a very short sorry to say that security and ask him how the system work,he then went to check with a lady who's been registering us only to find that a consultant by the name of Thabo accepted my ticket and by then he didn't help me,then again sorry for my discretion as the consultants walk around with no name badges including their manager wow,a short light in complexion lady with short hair with white traditional bits on her neck and hands was told to assist me but her attitude towards me was unprofessional,she wasn't eager to assist me asking me stupid questions as if I owe her something telling me that already the credit card department has knocked and she doesn't know how she going to help me,she made few calls but still her facial expression was off somebody who's irritated even when I tried complaining she seemed unbothered but she was assisting a guy before me and she was laughing with all her teeth out....

Please Standard Bank just try helping that branch cause wow the service sucks I don't wanna lie