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Selome M

1 reviews | Active since Mar 2017

10 Mar 2020, 11:35

Worse Service ever

A couple of Months my Husband and I app**** for a second bond then we were declined then after sometime my husband mentioned to me he would like to get the value of our home as well as the Reason why we were declined on email. The lady that I have been Dealing with was Dinkwengana, Dimakatso DBK I have send numerous emails to date I have received no response or any form of correspondence.

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Replies (4)
SM
Selome M's update12 Mar 2020, 13:16
Reviewer Update
Good Day I'm still awaiting feedback regarding my complaint I have submitted.
A couple of Months my Husband and I app**** for a second bond then we were declined then after sometime my husband mentioned to me he would like to get the value of our home as well as the Reason why we were declined on email. The lady that I have been Dealing with was Dinkwengana, Dimakatso DBK I have send numerous emails to date I have received no response or any form of correspondence.
Standard Bank
Standard Bank's reply16 Mar 2020, 16:19
Official
Dear Selome Meyers 

Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed.

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support  

Kind regards 

Complaint Resolution Centre
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 *** (fax)
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Standard Bank
Standard Bank's reply19 Mar 2020, 15:22
Official
Hello Selome

Please be informed feedback has been given to you on the 8th October 2019.

Kind regards

Complaint Resolution centre
Standard Bank
Standard Bank's reply23 Mar 2020, 11:19
Official
Hello Selome

This complaint is closed as feedback has been given.

Kind regards

Complaint Resolution Centre