worse service ever

World class service provided by Standard bank, its annoying the way this has been going on for weeks on end, being sent from pillar to post. Went to the branch couldn't get assistance called the call centre was transfer for ever and a day. Logged a complaint was then told by Nkululeko Sithole to contact DMC as she cannot assist as the account is with them-according to her the debt was sold to DMC in 2016 and she cannot give any more information. Called DMC no record found.Then she came back and said I must call Norman Bisset I have been on the phone with them since last week Friday and to date no one can assist as they don't find the account on their system- So this has been going on since December - sent Nkululeko Sithole another email yesterday to date no responds. This debt has prescribed, no one knows where the account is, sending clients from pillar to post is disrespectful to your business as it shows you don't know your own business.

I will be referring the matter to Ombudsman as this is the worse service ever received. as for Nkululeko Sithole working in a complaints dept you still need a whole lot of training

From: Wright, L. (Lucinda) Sent: 14 January 2019 11:39 AM To: 'Sithole, Nkululeko N' ********** Subject: RE: ********** 430

Hi

Im so annoyed its not even funny any more

The number you gave is a fax line, I then googled the # for Norman Bisset and Ass and they don’t pick up a Standard bank account for Mr Wright Like is this the service Standard bank provides?

Next step banking ombudsman

Kind regards

Nedbank Group Limited Internal Use Only From: Sithole, Nkululeko N ********** Sent: 14 January 2019 09:27 AM To: Wright, L. (Lucinda) ********** Subject: RE: ********** 430

Good day Lucinda

My apologies for the lack of feedback herein,

The account is with Norman Bisset and Assosicate and can be contacted on (021) **********

Nkululeko Sithole Complaint Consultant Johannesburg Retail and Business Banking SA Tel +27 (0)10 ********** www.standardbank.co.za

From: Wright, L. (Lucinda) ********** Sent: 14 January 2019 09:15 AM To: Sithole, Nkululeko N ********** Subject: RE: ********** 430

Hi

Its almost 2 weeks and not a word from you, please urgently advice

Kind regards Lucinda

Nedbank Group Limited Internal Use Only From: Wright, L. (Lucinda) Sent: 03 January 2019 11:56 AM To: 'Sithole, Nkululeko N' ********** Subject: RE: ********** 430

Good day

Thank you so much.

That was all Standard bank staff had to tell us which took 2 months

Kind regards Lucinda

Nedbank Group Limited Internal Use Only From: Sithole, Nkululeko N ********** Sent: 03 January 2019 11:53 AM To: Wright, L. (Lucinda) ********** Subject: Ref: ********** 430

Good day Mrs Wright

We refer to your email below and would like to apologise for the lack of feedback herein,

Our records indicate that the account for Mr Wright was sold to an outside collection company called DMC, can be contacted on ***.

Standard bank will not be able to give any further information on the account as the debt was sold in the year 2016 already.

Should you have any further concerns you can contact the writer.

Nkululeko Sithole Complaint Consultant Johannesburg Retail and Business Banking SA Tel +27 (0)10 ********** www.standardbank.co.za

From: Wright, L. (Lucinda) ********** Sent: 03 January 2019 11:25 AM To: Complaint Resolution Centre ********** Subject: Pathetic Service

Good day

On the 28/12/2018- I logged a complaint via HelloPeter :

Bad service For the last 2months we have been trying to get assistance regarding an account my husband had with Standard bank. We have been transferred from pillar to post with no success. The debt has prescribed and all we want to know is when will the account be closed and a closure letter as proof to be sent. simple thing that no one can assist us with.

The only responds we received was the automatic responds: Official business reply Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre *** ********** (fax) **********

Since then no responds or call received from Standard bank We will refer the matter to the Ombudsman or the regulator

Kind regards Lucinda **********