worse pathetic with Petunia Machidi

i app**** for revolving credit loan with standard bank, I tried first on the mobile app which referred me to the branch, I then send emailed my documents to the consultant who help me prior and who had received and emailed the my victim impersonation records letter to the ***** department (VICTIM***1).on the 2nd i app**** on the app again and i was referred to the branch, this morning Sharol asked me if i the get the application reference number for my application. I spoke to Petunia Machidi who never wanted to confirm her surname to me, i got her last name to his team leader who is Wlliam Matime. Petunia claim that the date of issue on my identity is wrong as per her standard records. Petunia kept me holding for a very long and she was rude to me. i have been banking with standardbank for more than 25 years and this is the worse pathetic service i ever had .