Worse horrible service

Worse service I have ever experience with one of the biggest banks in South Africa. I settled my account on 8th April and stuggling to get a paid up letter. It's like no one is working there or covid has closed the bank for good. I went to the branch twice request was logged nothing has been done, called the contact center an no one can help no team leader no one in standard bank can help you not even the complaints department seems to be working there Any longer been on hold to try and get hold of someone for more then 30 minutes and no luck. Could it really be so difficult to close a paid up account at standard bank. I work for a bank and no it does not take forever. There is no care from Standard bank. Very very disappointing in the horrible service. If this is the way you guys treat clients I am sorry for clients that will even consider banking with standard bank