Worse experience ever

My worse experience with Standard Bank again same branch Pretoria CBD not far from Steers that is on the cnr of Lilian Ngoyi former van der walt and Pretorius str, I went there on Monday 09/03/2020 to do re-purchase on my Stanlib account which the money suppose to be in my Standard bank cheque account within 2 to 3 working days, normally i receive an sms that i have done re-purchase which i never received then Friday 13/03/2020 the money still not in my account then later in the afternoon i went back to that branch and i was told by the consultant to phone Stanlib I phoned and Stanlib told me they never received any instruction for re-purchase and i told the consultant at the branch what Stanlib said she went to the lady that was helping me on Monday and she said they did but they never even bother to show me the prove that they did sent the instructions now since i needed money that Friday i had to do early payment which means i have to loose R115 for early payment and the very same branch that 1 of their consultant was telling me how irresponsible i was when doing early repayment that i can manage my money last year now here i am to manage my finance they fail to execute the orders