Worse experience and inconvenience

<p>I am currently at one of your atms that has frozen on the screen requesting whether I want a receipt. It has now just gone blank. The numbers on your atm are not legible so I had to Google your service number. I have contacted standard bank and was kept on hold for over 15 mins, I actually have time to send a compliant on hello peter whilst waiting for someone to assist. Pathetic service. My card and money has not come out, so now I dont know what to do</p>