WORSE CUSTOMER SERVICE EVER, NO REGARD FOR CUSTOMERS SAFETY.

I have been trying to go into my internet profile for three days now. I phoned for assistance and was advised to go and change my email address at a branch. They verified my details when I provided my ID and my fingerprints. I still I cannot gain access!!! This is a nightmare, it is like running into a wall. I was then telephonically advised I have to load the banking app on my phone and again scan in my ID to verify my details!!! Did that, still cannot gain access. I am now again holding on for assistance for over 15 minutes already. I cannot do this anymore, need to change banks and soon!