Worse banking service in South Africa!

My account was recently hacked by Bolt (Taxify) SA and after reporting this on 01 December 2020, I am still yet to receive a call or email with feedback with even a reference number or who is investigating the matter. I have been highly dissatisfied with Standard Bank apart from the completely unreliable and useless APP that does not report in real time and lags all the time, their fees are ridiculously high and you are charged for everything even the proof of payment email. I would love to know what could possibly be of benefit remaining with a bank that really does not know the meaning of caring for it's members.

In short, no feedback or response when you report a matter, long holding time when you try to contact them (Understandable due to COVID, less staff etc.), more than 20 people outside the branch querying and the Sandton branch manager has the audacity to say "we will have a look at it" like this is me selling something on Gumtree. This is my money at the end of the day, and instead of expressing their concern and urgency you have either no assistance or a we will get back to you.

I am highly dissatisfied and I believe this needs to be raised to the Banking Association of SA and the Ombudsman.

Regards, Prenavin