Worse bank service Cresta standard bank

The worse service experience ever. I have been waiting to be assisted with a transfer from one account to the other for nearly 3 hours now.

When I got to the bank this morning I had been asked for my surname and told to seat to wait my name to be called. Which never was and upon enquiring why I have not been called, I was told they did and that I am laying about not been called. Told them the person that was behind me also did not hear my name been called. And no record on the system that my name was even registered.

This is unacceptable that I have to spend 3 hours to make a simple transfer. Why is it that no one comes and check up on customers if they have been serviced.

What's even worse is that there is another lady who was before me and was put on the phone to follow up on a ***** case and the call centre kept hanging up on her and transfering her call and she took has been her for long and is not been assisted.

Not appreciating how Tshifiwa called me a **** and not even telling me what he was making me sign for as Masidiso was the one who finally assisted me

Thanks to Masidiso who assisted in such a professional manner