Worse bank in South Africa

Its a normal thing to this bank to reply to customer complaints as if the matter or the issue that each customer has logged as a query or type of service received has been dealt with or should I say as if the problem was resolved meanwhile nothing was done about each case. Replying to customer query does not mean you keep your star. I really want to encourage the entire South Africans to close their account at STANDARD BANK in South Africa and move your account else where whiles there's time to do so. 1. Their level of service is 0% 2. Every branch is the same 3. Their insurance is a total disaster in fact they are ******. How come you join their funeral policy insurance plan for 6 months and after that if you encounter family lost they pay out 100k ? Where did they get this money. Its not legit. Its ****, you can make your own calculations. 10 customers payout claims per annum doesn't make sense because the bank would have easly lost 1 million in a year. So what they woupd do is to ***** you. They change your details on their system without your permission or knowledge. When you go apply for a claim foe your loved ones, they tell you, the person you are claiming for is not listed under your beneficiaries. This is just one typical example that is true which happened to us. Dont even talk about home loan or bond. If you have one with them you will never win. I urge you to transfer it to another bank.dont say I didn't warn you.