Worse bank ever STANDARD BANk

I phoned Standard bank for a settlement figure and twice I failed the security questions. What a joke Your system is not working!!!!!! I asked to speak to someone up higher and was just put on hold!!! What a joke!!! When I phoned again I was told to go to a branch or try tomorrow again. How can I fail the security questions??? I am the owner of the car paying the car every month!!!! surely I would know which cell phone contract I have on my name and what not Standard bank sucks and will never do business with them again. Luckily I will settle my kar soon and will never do business with you again. sadly I think I am wasting my time writing this review because if I look at other reviews Standard bank is not even worried of bad reviews as they don't even bother reading it or response to any of these reviews!! So is Hello Peter still have any effect on these untouchable companies???