KM
Kearabilwe M
1 reviews | Active since Apr 2018
03 Oct 2023, 15:20
WORSE BANK AND ****MER
24 September 2023, hackers hacked my account. i reported the matter immediately to standard bank ***** department. They told me that i will get response and my money back within 6 working days. A week passed, no feedback and no money. I called in many times, still no answer on when will i get my money. I personally feel disappointed and never going to trust standard bank ever again.
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
03 Oct 2023, 15:24Dear Kearabilwe,
We’re so sorry to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look at your query and get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
We’re so sorry to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look at your query and get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply03 Oct 2023, 15:24
Official
Dear Kearabilwe,
We’re so sorry to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look at your query and get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
We’re so sorry to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look at your query and get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
KM
Kearabilwe M's updateReviewer Update
03 Oct 2023, 15:28Hello
At this point, i want my money and no longer want anything to do with standard bank. I want to cancel everything that has to do with standard bank
At this point, i want my money and no longer want anything to do with standard bank. I want to cancel everything that has to do with standard bank
KM
Kearabilwe M's update03 Oct 2023, 15:28
Reviewer Update
Hello
At this point, i want my money and no longer want anything to do with standard bank. I want to cancel everything that has to do with standard bank
At this point, i want my money and no longer want anything to do with standard bank. I want to cancel everything that has to do with standard bank
KM
Kearabilwe M's updateReviewer Update
03 Oct 2023, 15:29How do i continue to trust you guys with my salary while you ***** my money? How do i continue to trust you?
KM
Kearabilwe M's update03 Oct 2023, 15:29
Reviewer Update
How do i continue to trust you guys with my salary while you ***** my money? How do i continue to trust you?
Standard Bank's replyOfficial
03 Oct 2023, 15:35We are so sorry to hear that your experience with us has not met your expectations. Customer satisfaction is our top priority. We are truly sorry that wasn't demonstrated to you.
We'd love the opportunity to regain your trust. We can assure you that our team is looking into your concerns, and we promise to provide feedback as soon as we have details.
We'd love the opportunity to regain your trust. We can assure you that our team is looking into your concerns, and we promise to provide feedback as soon as we have details.
Standard Bank's reply03 Oct 2023, 15:35
Official
We are so sorry to hear that your experience with us has not met your expectations. Customer satisfaction is our top priority. We are truly sorry that wasn't demonstrated to you.
We'd love the opportunity to regain your trust. We can assure you that our team is looking into your concerns, and we promise to provide feedback as soon as we have details.
We'd love the opportunity to regain your trust. We can assure you that our team is looking into your concerns, and we promise to provide feedback as soon as we have details.
Standard Bank's replyOfficial
09 Oct 2023, 15:23Good Day Kearabilwe
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply09 Oct 2023, 15:23
Official
Good Day Kearabilwe
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***