WORSE BANK.

Item: Standard Bank
Rating: 1
Author: tshireletso N

Paid up the car on the 16th May 2024. Called on the 20th (to give enough time for money to clear) requesting car papers, I was told it will take 5 to 7 days. That did not happen, called yesterday and I was told my request was declined, HOW??? That car is paid up meaning it's ours but they are refusing to give the papers...

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

07 Jun 2024, 10:36

Dear Tshireletso

This is not the level of service we strive for.

We understand your frustration and are here to help.

We can assure you that your matter is now in the right hands.

Our team will be in touch.

Kindest regards
Standard Bank Hello Peter Team
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Standard Bank's reply07 Jun 2024, 10:36

Official

tshireletso N's updateReviewer Update

07 Jun 2024, 17:09

Is this the best you guys can do, what a joke.

tshireletso N's update07 Jun 2024, 17:09

Reviewer Update

Is this the best you guys can do, what a joke.

Standard Bank's replyOfficial

07 Jun 2024, 17:18

Hi Tshireletso

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the look out for a call from our team.

Kindest regards,

Standard Bank Hello Peter Team

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Standard Bank's reply07 Jun 2024, 17:18

Official

Hi Tshireletso

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the look out for a call from our team.

Kindest regards,

Standard Bank Hello Peter Team

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