LB
Lebohang B
1 reviews | Active since Mar 2024
01 Mar 2024, 13:20
WORK ON TIME MANAGEMENT
What a disaster the waiting time at the Eastgate mall branch is ridiculous..... Really waiting over 40 minutes just to be assisted is ridiculous, I mean there must be an easier process to change an expired card than just waiting for over 40 minutes..... How many consultants /tellers does the bank have there must be a better way to manage time totally unacceptable they don't even give u a reference number or estimated waiting time I wouldn't have wasted time sitting, but because I've been sitting for so long I had no choice but to continue waiting
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Replies (3)
Standard Bank's replyOfficial
01 Mar 2024, 13:23Hi Lebohang
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply01 Mar 2024, 13:23
Official
Hi Lebohang
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
LB
Lebohang B's updateReviewer Update
01 Mar 2024, 13:35Your staff members don't take us seriously even when u ask for the manager he or she takes more than 10 minutes to actually come and hear what your concerns are
LB
Lebohang B's update01 Mar 2024, 13:35
Reviewer Update
Your staff members don't take us seriously even when u ask for the manager he or she takes more than 10 minutes to actually come and hear what your concerns are
Standard Bank's replyOfficial
01 Mar 2024, 13:41Hi Lebohang
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards, Standard Bank Hello Peter Team***
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply01 Mar 2024, 13:41
Official
Hi Lebohang
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards, Standard Bank Hello Peter Team***
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards, Standard Bank Hello Peter Team***