FF
Faizel F
1 reviews | Active since Sept 2018
20 Apr 2019, 20:27
Worst Bank Ever
<p>Actually zero stars. Went to open an account with green ID book, proof of address and payslip. Consultant does biometric and gets a pic she says is from Home Affairs. Says sorry sir SB cannot use the ID book cause the photo on her screen doesnt match my ID book. My ID book has an old photo. Is that not me on your screen?. Yes. Is that not me in the ID book? YES, but we cannot use the ID book. NEVER in my life was I ever refused anything with my green SA ID book. SB your MSP!</p>
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Replies (2)
Standard Bank's replyOfficial
22 Apr 2019, 00:11 Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Sheriline Martin Complaint Resolution Centre
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Standard Bank's reply22 Apr 2019, 00:11
Official
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Sheriline Martin Complaint Resolution Centre
*** *** (fax)
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*** *** (fax)
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Standard Bank's replyOfficial
29 Apr 2019, 08:47Dear Faizel ****r
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply29 Apr 2019, 08:47
Official
Dear Faizel ****r
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***