Wordt service in S.A for a bank

Im so frustrated, i missed 1 payment on my personal lone, i personally called the bank to.please move my debit order to another bank but apparently that can only be done in a branch, which is another problem, i misplaced my card an phone was ******, now i cannot setup my app.on the phone to.make a payment on my account because it needs the card number which i dond have, logged a report for a new card, took a while but eventually arrived at my local branch, now this is.where it gets intresting, there was 3 people in the Q i was sitting, it took them 4 hours to run through the Q, i just walked out. This is the worst bank in S.A when it comes to service. They keep calling me everyday for the payment and everyday i explain to.them the situation and they keep telling me "Ok sorry we cannot assist you, please go to the branch" terrible.