WORDS CANNOT EXPLAIN

My dad had passed on. And as part of a family funeral policy my mother had, I can still claim for my dad. I had submitted a claim via email and it returned a postmaster error. I then submitted a claim(30/07/21) on the whatsapp platform. I have not received any feedback or acknowledgement of my claim. I phone the online services and get put on hold for 10 to 20 minutes. I finally get to an agent from another department and get put through to the same funeral claims department and get put on hold again. This is not the first time I have made a review about standard bank. Customer service at standard bank is non-existent because service implies that you actually doing something. I am in the grieving process for both my parents, who passed on 5 months apart. And during both times, standard bank has made sure that they will make it more difficult. Quick, fast, smooth, timely, customer care, smile are words not synonymous with this bank.