Word customer Service to new client - Standard Bank

I have app**** for a new account with Standard bank via there online application.

I was told to collect the card at the selected Branch. I submitted and signed all the relevant documents and received my Gold Cheque card and new account number.

On Saturday 14/04 I deposited money into the account and on Monday 16/04 I tried to withdraw cash from the account but the account was not active, I looked on the banking app and saw that the card was stopped. I called customer care and was told that there was outstanding documentation that needed to be submitted. ( all document was submitted on collection of card)

I have spend most of Wednesday on the phone with customer care to get this sorted out, they then told me to go to my nearest branch to get the account activated. I have been to the branch but they said they are unable to unblock the card due to a note on the account that said there are documentation outstanding, but they can not tell me what documentation.

I asked them to close the account and refund the money that was deposited. Then I was told that this can not be done because the account is not active.

I tried to lay a complaint on the standard bank website, this can not be done as there is a 404 error after submitting the complaint.

Why is it so hard to get your money from a bank that does not seem to appreciate new client.

I will not encourage people to go to Standard Bank, after this experience I had the last 3 days to activate my account.

To open an account with Standard bank is just a waist of money and patience