Woodstock new branch needs training!!!

Went to open my sister's kids accounts at the Woodstock branch, they refused because my name is not on the birth certificates I tell them the kids stay with me and they are customarily adopted not legally. I got a call from Standard bank to explain the benefits of the children account, then she is shocked to hear I couldn't open accounts at the branch, offers to let one of the sales colleagues call me to open the accounts. Nice lady named Amanda calls and opens the accounts. Now I need to collect the cards and at the same branch we are told we can't coz my name and my husband's name are not on the birth certificates, the lady Yusrah Fakier refused to understand the accounts were already opened online and they only need to issue cards. Please train your new branch at Woodstock, they have attitude problems too, refusing to listen to a customer is only gonna make you lose customers. now I need to go to another branch just for cards, that's insane!