Wonderful Efficient Service - NOT

My wife's credit card needed renewing as it was time expired. One might think that they would enjoy a customer using a credit card and make sure the customer received a replacement card soonest? Well, we had to initiate the action for a replacement card to be supp****. So after quite some trouble, the message got through to the bank to replace the card. This was after spending ±30 mins trying to convince some clown at the head office somewhere, that my wife was indeed who she was. All this on the dedicated phone inside the bank in Howick, which we were directed to use, and without any assistance from the front desk at that branch, the helper cut the call, and we were left with no progress. Then on 7th February an SMS requesting that they are attempting to verify who she is "Reply 1 to approve, reply 2 to decline". We rep**** 1 - still nothing happened. After complaining to the front desk, we were told that they would do the necessary. On 14th Feb. we received an SMS stating that the card had been delivered. Well it had NOT been delivered. The front desk then asked us how we would like the card delivered, and we rep**** delivery to the Howick branch would be just fine. Later we were requested to supply the delivery instructions that would be most suitable for them to be able to deliver the card. Another visit to the bank was made to convince the front desk that we would definitely prefer delivery direct to the Howick Branch. Finally on the 19th February another SMS stating that the card had been delivered to Howick. The card was duly collected which took another ±30 mins. to complete all the paper work. We appreciate the fact that delivery must be securely made, as the bank does not want to be held responsible for a possible failure of delivery, but all this dilly-dallying, to-and-fro-ing was a bit much. So, well done Standard Bank, my wife is now able to use her new credit card.