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Hello Standard Bank Home loans ID:***.

on the 27th July i called standard bank home loans department spoke to this wonderful lady called Allina Seobi, i said Allina Why is standard bank not debiting my account its the 27th and i havent received any notification regarding debit order usually standard bank debits my account around 12am in the morning as soon as my salary is paid the bank immediately takes the money, i was concerned that standard bank didnt debit my account, Allina said Mr Mahlangu, the next debit order is the 27th of August i said to Allina that's impossible because Covid 19 payment relief ended in June so standard bank must debit on the 27th of July according to my understanding hence i called the bank to take their money, Allina said they system shows the 27th of August not July, I told Allina that the payment relief started in April, May, June, how come they want to debit in August, Allina said the system, i then asked Allina are you 100% sure that my account wont accumulate arrears or interest charged because they should debit on the 27th of July not August Alllina said nope there wont be any arrears on my account, i then said Allina kindly make sure the payment relief was approved in April and standard bank if the bank already debited my account after payment relief was approved i can reserve the money April debit order, Allina said nope that's not the case, alright i then dropped the line called back again a guy answered because i was not sure that Allina was giving correct info i wanted to makesure, the second call same day few minutes after i spoke to Allina, the guy said the same thing standard bank will debit in august the 27th i said to the guy are you 100% sure that i wont have any arrears whatsoever he said no mr Mahlangu, i told the guy that i reserved the payment in April after payment relief was approved by the bank and the bank send an sms saying if the approval was done and the bank already debited you can reserve the money, so yesterday i got a call from this guy apparently working at standard bank home loans Collection department saying that my account is in arrears R 3983.36 i was furious and angry considering that i called the bank to advise them to debit my account because the payment relief was over only 3 months, and remember i spoke to 2 people at the bank confirming that next debit order was 27th of August not july and my account will never be in arrears due to this, the guy said ,Mr Mahlangu we can fix it now, i can run the debit order on the 28th July i was reluctant because 2 people gave incorrect info then i should'nt pay R3983.36 because its not fault but then i said its ohk my Guy who can run the debit order 28-07-2020 we agreed on that but the bank didint run the debit order, Would like standard bank to investigate and going forward i was told that my account is perfect by 2 people at the bank and my account will never accumulate arrears nor interest charged, going forward the bank is liable for giving wrong info and advising me incorrectly they must account and pay that money R3983.36. if not i will complain to Ombusdman and regulatory board and the Group CEO, imagine a client calling the bank asking them to debit my account and advising them that payment relief is over kindly debit my account. I NEED THIS SORTED ASAP BEFORE I COMPLAIN TO OMBUDSMAN AND I NEED AN APOLOGY FROM STANDARD BANK GIVING ME WRONG INFO - THEY MUST CALL ME NOW AND ADVISE HOW THEY WILL SORT THIS OUT ASAP REMEMBER ITS NOT MY FAULT I CALLED THE BANK AND I WAS TOLD THAT I MUST RELAX NEXT DEBIT ORDER 27-08-2020