***** within Standard Bank

I recently had a ***** case against my Credit Card. It wa shacked via the Standard Bank system. While I was at the bank reporting 3 other people also wanted to report it. I received a claim number and for about 3 weeks I received a regular update that they were investigating it. The updates stopped about 6 weeks ago and have heard nothing from them. Trying to call the ***** line is impossible unless you have 45 minutes plus to waist. They do not have the decency to answer emails either.