Withholding my funds without communicating

I took out an account with Standard Bank on the 14th of January 2023. Today is the 3rd of February 2023 at 12h30 and I have still not received a resolution to my query.

My funds have be blocked. I am fuming at the inconvenience caused by this due to lack of communication from Standard Bank staff.

The banker Ghalieb helped me really well. It saddens me that he was the only one who gave me proper feedback as after this I am not going to want to continue with Standard Bank.

The misery I've been put through, the run arounds I had to ensure. And then by the way get told. "If it isn't fixed ma'am you will need to come back into the branch." Seriously in what day and age are we living? How does one commute when your account is blocked?

I feel this has been dragged out so long and this is not fair.

My question was why was this not resolved on the 21st of January 2023 when I went back into the bank to collect my cheque card only to be told that it was canceled and when I asked why I was told "I don't know" I'd have to come back into the bank during the week when the Manager is available. Oh and to top it off, if I order another cheque card, I will be liable to pay for it. "like what the heck!"

How is this customer service? I will never recommend Standard Bank to anyone. They are useless... How do you block someone's account without communicating it?

I have asked for feedback and I am still awaiting and now they are going to want to push until Monday as this or the other department is not available again.

I am sick to death of this inhumane way of treating someone. This is unacceptable. I am not just a number.

You can be assured that I am not going to leave this like this and you have charged me bank charges for an account I have not used. The nerve you have after treating your customer so badly!

I need my funds available now or I will take out a ******** case against you for *****ing from me.