TR
Tshidiso R
1 reviews | Active since Dec 2018
11 Dec 2018, 10:22
Withdrawals Webtrader
Webtrader Account: ********** USD
On the 30th 0f November i requested a withdrawal from my account. I received no feedback from Standard Bank. Not even s system generated response email.
On the 4th i phoned securities, i was told the withdrawal will be processed and should be receiving funds within 3 days.
Today is the 11th of December and still no funds in my account, and i'm being told that they need to check if the funds were released from an offs**** account, Really!!!!!
What type of the of a disgusting level of service is this.
Why is it taking so long? Why other banks can do it in a day to release funds from offs****.
This is appalling. I need this matter to be resolved asap.
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Standard Bank's replyOfficial
11 Dec 2018, 11:43Dear Tshidiso Ramoshu
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply11 Dec 2018, 11:43
Official
Dear Tshidiso Ramoshu
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***