1 reviews | Active since Nov 2015
WITHDRAWALS BLOCKED BY CALL CENTRE AGENT
I could not access my pursave/markelink via online banking this use to work however I didn't access these accounts in a very long time, called In to call centre spoke to one of the agents (female) whom assisted me with online access. However after I dropped the call I found I was completely blocked from online payments and ATM withdrawals (this always worked for me. Had to call back call Call centre a gentleman assisted me but only with online banking as the female consultant set both my limits to 0 and the gentleman advised he can only assist me with online and will leave a message for the female to call me back. It's gone almost 2 weeks now and no call from her and I am still blocked from withdrawal. Please can someone help me urgently.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***