Withdrawal process

i needed to draw some money from my credit card so popped into the bank to make the withdrawal knowing that my atm limit was too low. After standing in the teller que for 40 min I finally got to a teller. He did the necessary things on his pc and I got a ping on my phone to say the money has been withdrawn. But no, that was not the case. The 'system' decided that the teller didnt have enough cash in his till so the transaction couldnt be completed. The teller next to him then took my card and ID, disappeared and called the credit card division to cancel the transaction. This happened twice. I then decided, before this process took place a third time, to up my atm withdrawal limit, figured this would be better and qiucker. But alas, this was even more painfull as no one wanted to do this for me. In the end the receptionist shoved a phone in my face and told me to call std bank card division. After not speaking to a human while on hold for 15 minutes I walked out of your bank without the money I came in to get. It also took 1hr40 for this to take place. 1hr40 that I will never get back. And no one would let me speak to a manager after I asked for him/her. Disgusted by the experience