SM
Sylvia M

1 reviews | Active since Jun 2016

14 Mar 2017, 15:39

withdrawal of funds

<p>i have been in contact and even personall y went to the ****arney branch but standard bank has taken me from pilla to post and seems as though no body knows what to do. </p> <p> </p> <p>i have requested the u-count rewards deparment to transfter my funds to my tax free account as they can only transfer funds to either pure save or tax free. </p> <p> </p> <p>however from there i had to go to the branch and request them to transfer them back to my cheque account. i called client services and u-count rewards and at the branch nobody seems to know what is happening. first encounter i logged call for reversals of funds that are going from my account by the name of BIG5 the bank could only do one transfer back to my account. the other one they logged a service request of which am still awaiting .. the rest of the returned debits of R115 which in january charged my aco**** they couldnt return unless i provide a proof that i did not authorise for transfrer. of which i dont even know what proof as i had no connections with those people. AM VERY IRATE WITH STANDARD BANK DERVICE I CALL AND WAIT FOREVER ON LINE AND NO ONE SEEMS TO KNOW ANYTHING.</p> <p> </p> <p>I WOULD APPRECIATE MY R750 BACK INTO MY CHEAQUE ACCOUNT FROM UCOUNT\9 U CAN CLOSE THAT TAX FREE I WILL OPEN ANOTHER ONE SOMEWHERE ELSE</p> <p> </p> <p>2ND OF ALL THE DEBITS OF THE 13.012017 R115, 29 JAN 2017,24 FEB 2017 I WANT my funds returned to my account as only one debit of </p>

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Replies (3)
Standard Bank
Standard Bank's reply15 Mar 2017, 09:43
Official

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply22 Mar 2017, 08:51
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply22 Mar 2017, 08:51
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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