Withdrawal Of a successful VAF Application

I did a vehicle finance application around the 18th of August. I received a call on the 20th of August informing me that my application was successful. Standard Bank sent me an email with the documentation confirming the approved application which is valid for the 30 days. I was asked if i have a quote with dealership, if so i should send it to Michael Pietersen.

A sales rep from the dealership phoned Michael Pietersen to complete the transaction with no success. Michael Pietersen went "AWOL" for a week without leaving anyone in charge to handle my application further. This got me and the dealership very frustrated.

Michael Pietersen did suddenly appear the following week only to inform me(verbally) that Standard Bank is withdrawing their approval. I found this to be very unprofessional as they didn't satisfactory reasons in writing as the reason for withdrawal. At this moment in time, I had already incurred costs in getting extras for the car on the basis of their approval.

As things stand, Standard Bank are reviewing my application again and they have been promising me a response for the last 72 hours only for them to go quite on me. I honestly think that they are buying time for the 30 days to lapse so that they can rightfully toss aside my application.

I've been a loyal Standard Bank customer for close to 15 years. I must say that this is the me most unprofessional and ********* service that i have ever received. When you explain to Michael Pietersen the situation all he says is "I'll come back to you with 2 hours" of which he never does.

I'm humbly asking Standard Bank to do the honorable thing and respect their contracts.