AK
Andrea K
1 reviews | Active since Feb 2016
24 Mar 2021, 14:13
Withdrawal Fail
I withdrew money from a Standard Bank ATM with my Capitec Card. The money was deducted from my account and I did not receive the money at the ATM. Standard bank is telling me to communicate with Capitec who is now giving me a turn around time of 30 days. I cannot wait 30 days for my own money when your ATM is faulty. I need this to be sorted asap. I have already logged a complaint via Facebook as well.
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Replies (2)
Standard Bank's replyOfficial
25 Mar 2021, 04:42 Hello Andrea
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply25 Mar 2021, 04:42
Official
Hello Andrea
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
AK
Andrea K's updateReviewer Update
25 Mar 2021, 12:40Standard Bank, please communicate with Capitec to get my issue sorted. I need my money back. I am left in a predicament as a result of your faulty ATM's. Why should I have to wait for my own money? I am also being charged for the transaction when I haven't received the money! Please attend to this urgently like you have stated.
AK
Andrea K's update25 Mar 2021, 12:40
Reviewer Update
Standard Bank, please communicate with Capitec to get my issue sorted. I need my money back. I am left in a predicament as a result of your faulty ATM's. Why should I have to wait for my own money? I am also being charged for the transaction when I haven't received the money! Please attend to this urgently like you have stated.