RM
Relebohile M

1 reviews | Active since Dec 2014

30 Sept 2016, 09:57

Withdrawal Dispute

<p>On the 14/09/2016 i went to make a withdrawal of a Thousand rand at our local complex which was successful & i got the cash & along with my card. my balance was R44 after that withdrawal. later on there was a withdrawal notification of R1000 that was successful. My biggest question was how can so much money be withdrwan while i had insufficient funds. went to a branch, they escalated this to their forensic which came back to me saying my card & pin was used & i must go back to the branch, which they didnt even help me at all. i have never even app**** for an overdraft. i could not get my wages the next week due to the account being on a negative balance.</p> <p> </p> <p>I really need answers on this matter as i had to go a week without money due to standard baks recklessness & me not being able to get answers from them is also not acceptibel.</p> <p> </p> <p>My biggest question is how do you access a R1000.00 while your balance is only R44.00. I need answers & my money .</p>

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Replies (2)
Standard Bank
Standard Bank's reply30 Sept 2016, 15:44
Official

Good day Relebohile

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply05 Oct 2016, 10:41
Official

Good day Miss. Ngubeni

We thank you for the opportunity to address the complaint brought to our attention.

As a bank, we appreciate your continous support.

Warm regards

Olla Letsoalo

Complaints Resolution Centre.