Withdrawal by SARS without consent & poor response

SARS requested that an amount of money was withdrawn from my personal account for witholding a tax payment. I was only notified after the fact by my prestige banker, which upsets me even more. This is what the service is for - to maintain your customers accounts and when a withdrawal is going to be made, the client should be notified of the transaction prior to it taking place. I am upset that SARS has the ability to do this, and that no Standard Bank employee tried to contact me ( I have spent HOURS in branch updating these detail which is an incredibly painful exercise). In addition to this, I was charged a branch service fee for this transaction which is completely unacceptable. 6 days ago I sent through an email to the individual who performed the withdrawal transaction and my prestige banker to request further details and to date I have still not had a response.<br> This level of service is completely shocking.