With U-count you Don't Count

I wanted to use my U-Count credit at Incredible connection yesterday. Whilst the amount was recorded by the bank and my balance reduced, it failed to show at the suppliers end and the payment was, much to my embarrassment, rejected. This meant that I had to use another means for payment. I phoned U-count and they promised to reverse the amount within a few days. Today I received another SMS confirming that the amount was paid. I was told that the bank was having programming problems. For a very large financial institution that I have done business with for the past 45 years this is simply not good enough and I have to question whether Standard bank is going the way of the Post office, Eskom etc. I will be chucking to see if the amount is refunded and if not I will give you feedback.