With tears in my eyes - please assist!!!

As disconcerting as it was that the bank was dishonest in their feedback to the Ombuds, I do appreciate the credit of interest that was imposed. However, immediately post the the conclusion I have commenced requesting a Settlement letter as my comments to the Ombuds remain - I do not want to remain a client of the bank after the shocking and horrifying experience that I have had. To this date, however, I have had no luck in obtaining this letter. I would like to just move this over to my employer. Can someone, with tears in my eyes, please kindly issue me with this letter so that I can proceed to get the black cloud away from my head. The bank has caused me such credit discomfort - I want this gone!!! I don't know how much more to beg.